Last updated: May 2025

Who We Are

Mira (2016) Limited t/a Boho Café & Mrs Bo’s Botanical and Curiosity Emporium ("we", "us", "our") operates as a Café gift/flower shop and provides catering and events. We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.

Contact Details:

• Business Name: Mira (2016) Limited

• Address: 2 Pitama Road, Awapuni, Palmerston North 4412

• Email: hello@bohocafe.co.nz

• Phone: 06 357 1384

What Personal Information We Collect

We collect personal information that you provide to us directly and information that is collected automatically when you use our website. This includes:

Information you provide directly:

• Name and contact details (email address, phone number, postal address)

• Payment and billing information

• Order history and purchase preferences

• Account login details (username and password)

• Communication preferences

• Any information you provide in contact forms or customer service enquiries

Information collected automatically:

• Device information (IP address, browser type, operating system)

• Website usage data (pages visited, time spent, referring websites)

• Shopping behaviour and preferences

• Location data (where permitted)

• Cookies and similar tracking technologies

Why We Collect Your Information

We collect and use your personal information for the following lawful purposes:

• Processing orders: To process your purchases, arrange delivery, and handle returns

• Account management: To create and maintain your customer account

• Payment processing: To process payments and prevent fraud

• Customer service: To respond to your enquiries and provide support

• Marketing communications: To send you promotional offers and updates (with your consent)

• Website improvement: To analyse how our website is used and improve our services

• Legal compliance: To meet our legal and regulatory obligations

How We Use Cookies

Our website uses cookies and similar tracking technologies to enhance your shopping experience and analyse website performance.

Types of cookies we use:

Essential Cookies: Required for basic website functionality, including:

• Shopping cart contents

• User authentication and security

• Payment processing

Analytics Cookies: Help us understand how visitors use our website:

• Google Analytics (to measure website traffic and user behaviour)

• Performance monitoring tools

Marketing Cookies: Used for advertising and personalisation:

• Social media integration

• Targeted advertising (where you have consented)

• Email marketing tracking

Your Cookie Choices: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality, particularly for online shopping features like your shopping cart.

How We Share Your Information

We may share your personal information with:

Service Providers: Third-party companies that help us operate our business, including:

• Payment processors (e.g., [payment provider names])

• Shipping and delivery companies

• Email marketing services

• Website hosting and maintenance providers

• Customer service platforms

Legal Requirements: We may disclose information when required by law or to:

• Comply with legal proceedings or court orders

• Protect our rights and property

• Investigate fraud or security issues

Business Transfers: In the event of a merger, acquisition, or sale of our business

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

International Data Transfers

Some of our service providers may be located overseas. When we transfer your information internationally, we ensure:

• The receiving country has adequate privacy protections, or

• The service provider has agreed to protect your information in accordance with New Zealand privacy standards

Current international providers include (but are not limited to): Australia, European Union, Great Britain, United States of America, Canada, Sweden.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access or disclosure

• Loss, theft, or misuse

• Alteration or destruction

Security measures include encrypted data transmission, secure payment processing, access controls, and regular security assessments.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

• Account information: Retained while your account is active and for 7 years after closure for legal and tax purposes

• Order records: Retained for 7 years for accounting and warranty purposes

• Marketing communications: Until you unsubscribe or withdraw consent

• Website analytics: Aggregated data retained indefinitely; individual data retained for 26 months

Your Privacy Rights

Under the Privacy Act 2020, you have the following rights:

Right to Access: Request a copy of the personal information we hold about you

Right to Correction: Request correction of inaccurate or incomplete information

Right to Object: Object to the use of your information for direct marketing

Right to Withdraw Consent: Withdraw consent for marketing communications or data processing (where consent is the legal basis)

Right to Complain: Lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy

To exercise these rights, contact us using the details below. We will respond within 20 working days.

Marketing Communications

With your consent, we may send you:

• Product updates and promotional offers

• Newsletter and company news

• Personalised recommendations

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

• Updating your account preferences

Third-Party Websites

Our website may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending you an email notification (for material changes)

The date of the last update is shown at the top of this policy.

Contact Us

If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Privacy Officer: Email: hello@bohocafe.co.nz Phone: 06 3571384 Address: 2 Pitama Road, Awapuni. Palmerston North 4412, Attention: Privacy Officer.

For complaints or concerns about privacy matters, you can also contact: Office of the Privacy Commissioner Website: www.privacy.org.nz Phone: 0800 803 909 Email: enquiries@privacy.org.nz